jaya99 Privacy Policy

01 Introduction

This Privacy Policy explains how jaya99 collects, uses, stores, and protects the personal data of players who register and use the jaya99 platform at jaya99. club. jaya99 is an online betting and casino platform serving players in Bangladesh, and this policy applies to all users of the platform regardless of how they access it — whether through the website or the jaya99 mobile app.

jaya99 takes the privacy of its players seriously. The platform is built on the principle that your personal data belongs to you, and jaya99's role is simply to use it responsibly to provide you with a safe, fair, and enjoyable betting experience. This policy is written in plain language so that every player in Bangladesh can understand exactly what happens to their data when they use jaya99.

02 Data We Collect

jaya99 collects personal data in two ways — data you provide directly when registering and using the platform, and data collected automatically through your use of the jaya99 website and app.

Data you provide directly:

• Full name and date of birth provided during jaya99 account registration.
• Email address and mobile phone number used to create your jaya99 account.
• Payment method details including your bKash, Nagad, or Rocket account number used for deposits and withdrawals.
• Identity verification documents such as a national ID card or passport submitted during KYC verification.
• Communications you send to jaya99 support via live chat or email, including the content of those messages.

Data collected automatically:

• Your IP address and approximate geographic location when you access jaya99.
• Device information including device type, operating system, and browser version.
• Betting and gaming activity including bets placed, games played, deposit and withdrawal history, and session duration on jaya99.
• Cookie data and session identifiers used to keep you logged in and remember your preferences on jaya99.
• Referral source data showing how you arrived at jaya99 — for example, through a search engine or a promotional link.

03 How We Use Your Data

jaya99 uses the personal data it collects for specific, legitimate purposes directly related to operating the platform and serving Bangladesh players. Your data is never used for purposes beyond those listed here without your explicit consent.

• Account management: Your registration data is used to create and maintain your jaya99 account, verify your identity, and ensure only one account exists per player.
• Payment processing: Your payment details are used solely to process deposits and withdrawals between your jaya99 account and your bKash, Nagad, or Rocket account.
• Customer support: When you contact jaya99 support, your account data and communication history are used to resolve your query efficiently.
• Fraud prevention and security: jaya99 analyses betting patterns, login activity, and device data to detect and prevent fraud, money laundering, and unauthorised account access.
• Responsible gaming: Your betting activity data is used to monitor for signs of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion when requested.
• Platform improvement: Aggregated and anonymised usage data is used to improve the jaya99 platform, fix bugs, and optimise the user experience for Bangladesh players.
• Marketing communications: If you have opted in, jaya99 uses your email address and phone number to send you information about promotions, bonuses, and new features. You can opt out at any time.

04 Legal Basis for Processing

jaya99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment details, and betting activity is necessary to fulfil the contract between you and jaya99 — that is, to operate your account and provide the services you signed up for.
• Legitimate interests: jaya99 has a legitimate interest in processing data for fraud prevention, security monitoring, and platform improvement. These interests do not override your rights as a player.
• Legal obligation: jaya99 is required to collect and retain certain data — including identity verification documents — to comply with applicable anti-money laundering and know-your-customer regulations.
• Consent: Where jaya99 processes your data for marketing communications or optional features, it does so only on the basis of your explicit consent, which you can withdraw at any time.

05 Data Sharing and Third Parties

jaya99 does not sell your personal data. Data is shared with third parties only where strictly necessary to operate the platform and provide services to you as a jaya99 player in Bangladesh.

• Payment processors: Your payment details are shared with bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Game providers: When you play a game on jaya99, your account identifier and game session data are shared with the relevant game provider to deliver the game and record the outcome. No additional personal data is shared beyond what is necessary.
• Identity verification services: During KYC verification, your identity documents may be processed by a third-party verification service. This service operates under strict data processing agreements with jaya99.
• Legal and regulatory authorities: jaya99 may be required to disclose your data to law enforcement or regulatory authorities if required by law or in response to a valid legal request.

06 Cookies and Tracking Technologies

jaya99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is a breakdown of the types of cookies used on jaya99:

• Essential cookies: These are required for the jaya99 platform to function. They keep you logged in during your session and maintain your account security. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings on jaya99 such as your preferred language, odds format, and display preferences so you do not have to reset them every time you visit.
• Analytics cookies: jaya99 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.

jaya99 does not use third-party advertising cookies or allow external ad networks to place cookies on the platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use jaya99 normally.

07 Data Security

jaya99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure.

• All data transmitted between your device and jaya99 servers is encrypted using TLS 1.2 or higher.
• Personal data stored on jaya99 servers is encrypted at rest using AES-256 encryption.
• Access to personal data within jaya99 is restricted to authorised personnel on a need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• jaya99 servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Payment details are handled through PCI-DSS compliant payment processors. jaya99 does not store full payment credentials on its own servers.
• jaya99 conducts regular vulnerability assessments and penetration testing to identify and address security weaknesses before they can be exploited.

08 Data Retention

jaya99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations.

• Account registration data and betting history are retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Identity verification documents submitted during KYC are retained for five years after the end of the business relationship.
• Support communications are retained for two years after the conversation is closed.
• Cookie and analytics data is retained for a maximum of 13 months before being anonymised or deleted.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion before the end of the retention period, jaya99 will delete all data that is not required to be retained by law.

09 Your Rights

As a jaya99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact jaya99 support at [email protected].

• Right of access: You can request a copy of all personal data jaya99 holds about you. jaya99 will respond to access requests within 30 days.
• Right to rectification: If any personal data jaya99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your jaya99 account settings.
• Right to erasure: You can request that jaya99 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that jaya99 may be required to retain certain data by law even after an erasure request.
• Right to restrict processing: You can request that jaya99 restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.
• Right to withdraw consent: Where jaya99 processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Children's Privacy

jaya99 is strictly an adults-only platform. The minimum age to register and use jaya99 is 18 years. jaya99 does not knowingly collect personal data from anyone under the age of 18.

If jaya99 discovers that personal data has been collected from a person under 18, that account will be immediately suspended, all data associated with the account will be deleted, and any deposits made will be returned to the payment source after verification.

If you believe a minor has registered on jaya99, please contact support immediately at [email protected] so that the account can be investigated and closed promptly.

11 Changes to This Privacy Policy

jaya99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how jaya99 uses your personal data, jaya99 will notify registered players by email or via an in-platform notification before the changes take effect. Your continued use of jaya99 after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaya99 handles your personal data, the support team is available 24 hours a day, seven days a week.

• Live chat: Available directly on the jaya99 platform — the fastest way to get a response for urgent privacy concerns.
• Email: [email protected] — for formal data requests such as access, rectification, or erasure requests. jaya99 responds to email queries within 24 hours and to formal data requests within 30 days.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For the full terms governing your use of jaya99, see the Terms and Conditions page.