Legal & Policy

jaya99 Terms and Conditions

These terms govern your use of jaya99 — the online betting and casino platform built for Bangladesh. Please read them carefully before registering or placing any bets. By using jaya99, you agree to everything set out below.

Last updated: January 2025

What These Terms Cover on jaya99

A quick overview of the most important areas covered in the jaya99 Terms and Conditions before you read the full document below.

Account Eligibility

You must be at least 18 years old to register and use jaya99. One account per person is permitted. jaya99 reserves the right to verify your identity at any point and suspend accounts that provide false information during registration.

Deposits and Withdrawals

jaya99 supports bKash, Nagad, and Rocket for deposits and withdrawals. Deposits are credited instantly. Withdrawals are processed within four hours for standard transactions. Minimum deposit is ৳50 and minimum withdrawal is ৳200.

Bonus Terms

All bonuses on jaya99 come with wagering requirements that must be met before withdrawal. Bonus terms including wagering multipliers, eligible games, and expiry dates are stated clearly on each promotion page before you claim.

Fair Play and Security

jaya99 uses certified game providers with independently tested RNG systems. Any attempt to manipulate game outcomes, exploit software bugs, or use automated betting tools will result in immediate account suspension and forfeiture of funds.

Responsible Gaming

jaya99 provides deposit limits, session reminders, and self-exclusion tools to all players. If you believe your gambling is becoming a problem, you can activate these tools from your account settings at any time without contacting support.

Account Security

You are responsible for keeping your jaya99 login credentials secure. jaya99 will never ask for your password via chat or email. If you suspect unauthorised access to your account, contact support immediately and change your password.


01 Introduction

These Terms and Conditions ("Terms") govern your access to and use of the jaya99 platform, including the website at jaya99.club, the jaya99 mobile app, and all services offered through them. By registering an account on jaya99, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full.

jaya99 is an online betting and casino platform operated for players in Bangladesh. The platform offers sports betting, live casino games, slots, and table games. These Terms apply to all products and services available on jaya99 unless a specific product has its own supplementary terms, in which case both sets of terms apply.

Important: If you do not agree with any part of these Terms, you must not register an account or use the jaya99 platform. Continued use of jaya99 after any update to these Terms constitutes acceptance of the revised Terms.

02 Eligibility

To register and use jaya99, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age. jaya99 does not permit anyone under 18 to register, deposit, or place bets under any circumstances.
  • You must be accessing jaya99 from a jurisdiction where online betting is not explicitly prohibited for you personally.
  • You must not be a current employee, contractor, or close family member of a jaya99 employee or contractor.
  • You must not have a previously suspended or permanently closed jaya99 account unless jaya99 has explicitly reinstated your access in writing.
  • You must be acting on your own behalf and not on behalf of any third party when registering or placing bets.

Age Verification: jaya99 reserves the right to request identity documents to verify your age at any point. If you cannot provide satisfactory proof of age, your account will be suspended and any pending withdrawals held until verification is complete.

03 Account Registration

Each player is permitted to hold one account on jaya99. Registering multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If jaya99 identifies duplicate accounts, all accounts involved will be suspended and any balances may be forfeited.

When registering on jaya99, you are required to provide accurate and complete information including your full name, date of birth, email address, and phone number. You are responsible for keeping this information up to date. If your contact details change, update them in your account settings promptly.

  • Your jaya99 username and password are personal to you and must not be shared with anyone else.
  • jaya99 will never ask for your password via live chat, email, or any other channel.
  • You are responsible for all activity that takes place on your account, whether or not you authorised it.
  • If you suspect your account has been accessed without your permission, contact jaya99 support immediately via live chat.

jaya99 may require you to complete identity verification (KYC) before processing your first withdrawal or at any point deemed necessary. KYC documents typically include a government-issued photo ID and proof of your payment method. Failure to complete KYC when requested will result in withdrawal processing being paused until verification is complete.

04 Deposits and Withdrawals

jaya99 supports bKash, Nagad, and Rocket as payment methods for both deposits and withdrawals. These are the only payment methods currently accepted on jaya99. Third-party payment processors or bank transfers are not supported at this time.

The following limits and processing times apply to all jaya99 accounts:

  • Minimum deposit: ৳50 per transaction.
  • Minimum withdrawal: ৳200 per transaction.
  • Deposits are credited to your jaya99 account instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference number.
  • Withdrawals are processed within four hours for standard transactions during business hours. Withdrawals submitted outside of business hours may take up to 12 hours.
  • jaya99 does not charge fees on standard deposits or withdrawals. Your mobile banking provider may apply their own transaction fees, which are outside jaya99's control.

Withdrawal Policy: Withdrawals on jaya99 can only be made to the same payment method used for your most recent deposit. This policy exists to prevent fraud and protect player funds. jaya99 reserves the right to request additional verification before processing large withdrawals.

jaya99 reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity, if KYC verification has not been completed, or if the account has an active bonus with incomplete wagering requirements attached to the withdrawal amount.

05 Bonuses and Promotions

jaya99 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms displayed on the relevant promotion page, in addition to the general bonus rules set out here.

  • All bonuses on jaya99 carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each bonus is stated clearly on the promotion page.
  • Bonuses have an expiry date. If the wagering requirement is not completed before the bonus expires, the bonus and any associated winnings will be removed from your account automatically.
  • Not all games on jaya99 contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games and table games may contribute at a lower rate. The contribution rates for each game type are listed on the promotion page.
  • jaya99 reserves the right to withdraw any bonus offer at any time before it has been claimed. Once a bonus has been credited to your account, the terms in place at the time of claiming apply.
  • Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through coordinated play, arbitrage, or other methods will result in account suspension and forfeiture of bonus funds.
  • jaya99 reserves the right to limit the number of bonuses a player can claim within a given period.

Bonus Abuse: jaya99 monitors bonus usage across all accounts. If patterns consistent with bonus abuse are detected — including but not limited to low-risk betting strategies designed to clear wagering requirements — jaya99 reserves the right to void the bonus and any winnings derived from it.

06 Betting Rules

All bets placed on jaya99 are subject to the specific rules of the relevant sport or game, as well as the general betting rules set out in this section. By placing a bet on jaya99, you confirm that you understand and accept these rules.

  • Once a bet has been confirmed on jaya99, it cannot be cancelled or amended by the player. Please review your bet slip carefully before confirming.
  • jaya99 reserves the right to void any bet placed at odds that were clearly incorrect due to a technical error or data feed failure. In such cases, the stake will be returned to your account.
  • In the event of a match or event being abandoned, postponed, or cancelled, jaya99 will apply the standard settlement rules for the relevant sport. These rules are available in the sports betting section of the platform.
  • Maximum bet limits apply to all markets on jaya99. These limits vary by sport, market type, and event. jaya99 reserves the right to reduce bet limits for individual players at its discretion.
  • Live betting markets on jaya99 are updated in real time. Bets placed during a brief delay in the live feed may be settled based on the actual state of play at the time the bet was received by jaya99's systems.

07 Fair Play

jaya99 is committed to providing a fair gaming environment for all players. All games in the jaya99 library are sourced from certified providers whose random number generation systems are independently tested and audited. The live casino section uses physical equipment operated by real dealers, making outcomes transparent and verifiable.

The following actions are strictly prohibited on jaya99 and will result in immediate account suspension and potential forfeiture of all funds:

  • Using automated betting software, bots, or scripts to place bets or interact with the platform.
  • Exploiting software bugs, glitches, or errors in any game or platform feature to gain an unfair advantage.
  • Colluding with other players to manipulate game outcomes in live casino or poker games.
  • Using information obtained through illegal means — including hacking, data interception, or insider information — to gain a betting advantage.
  • Attempting to reverse-engineer or analyse the RNG systems of any game on jaya99.

Fraud Detection: jaya99 uses automated fraud detection systems that monitor all accounts and betting activity. Accounts flagged for suspicious activity will be reviewed by the jaya99 security team. During a review, withdrawals may be temporarily paused.

08 Responsible Gaming

jaya99 takes responsible gaming seriously. The platform provides a range of tools to help players manage their gambling activity and stay in control. These tools are available to all players from the account settings section without requiring a support request.

  • Deposit Limits: Set daily, weekly, or monthly deposit limits on your jaya99 account. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
  • Session Reminders: Set a time limit for your gaming sessions. jaya99 will notify you when your session limit is reached.
  • Self-Exclusion: Exclude yourself from jaya99 for a period of your choosing — from 30 days to permanent exclusion. During self-exclusion, your account will be locked and you will not receive any marketing communications from jaya99.
  • Reality Checks: Enable periodic pop-up reminders showing how long you have been playing and how much you have wagered in the current session.

If you are concerned about your gambling habits, jaya99 encourages you to use these tools and to visit the Responsible Gaming page for more information and guidance.

09 Account Suspension and Closure

jaya99 reserves the right to suspend or permanently close any account at its discretion. Reasons for suspension or closure include but are not limited to:

  • Providing false or misleading information during registration or KYC verification.
  • Operating multiple accounts on jaya99.
  • Engaging in any form of fraud, bonus abuse, or collusion.
  • Using prohibited software or tools on the platform.
  • Failure to complete identity verification when requested.
  • Breach of any section of these Terms and Conditions.

If your account is suspended, jaya99 will notify you by email. You may appeal a suspension by contacting support at [email protected]. jaya99 will review appeals within five business days. If the suspension is upheld, any remaining balance after deduction of bonus funds and investigation costs may be returned at jaya99's discretion.

You may also close your jaya99 account voluntarily at any time by contacting support. Before closing your account, ensure that all pending withdrawals have been processed and that you have no active bonuses you wish to use.

10 Privacy and Data

jaya99 collects and processes personal data in accordance with its Privacy Policy, which is available at jaya99.club/privacy-policy. By registering on jaya99, you consent to the collection and processing of your personal data as described in the Privacy Policy.

  • jaya99 collects personal data including your name, date of birth, contact details, payment information, and betting history for the purposes of operating your account, processing payments, and complying with legal obligations.
  • jaya99 does not sell your personal data to third parties. Data is shared only with payment processors and service providers necessary for the operation of the platform.
  • jaya99 uses industry-standard encryption to protect your personal and financial data in transit and at rest.
  • You have the right to request a copy of the data jaya99 holds about you by contacting support.

11 Limitation of Liability

jaya99 provides its platform on an "as available" basis. While jaya99 makes every effort to maintain platform uptime and reliability, it does not guarantee uninterrupted access to the platform at all times.

  • jaya99 is not liable for any losses arising from platform downtime, technical errors, or interruptions to the live data feed used for sports betting markets.
  • jaya99 is not responsible for any losses arising from your failure to keep your account credentials secure.
  • jaya99 is not liable for any indirect, consequential, or special damages arising from your use of the platform, including but not limited to loss of profits or loss of opportunity.
  • jaya99's total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Gambling Risk: Gambling involves financial risk. jaya99 does not guarantee any winnings and is not responsible for any financial losses incurred through betting or playing casino games on the platform. Only gamble with money you can afford to lose.

12 Changes to These Terms

jaya99 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, jaya99 will notify registered players by email or via an in-platform notification.

Your continued use of jaya99 after the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using jaya99 and may request account closure by contacting support.

13 Contact Us

If you have any questions about these Terms and Conditions or about your jaya99 account, the support team is available 24/7 via live chat on the platform. You can also reach jaya99 by email at [email protected].

For questions specifically about responsible gaming tools or self-exclusion, visit the Responsible Gaming page or contact support directly. For questions about your personal data, refer to the Privacy Policy page.

Response Time: jaya99 support responds to live chat messages within minutes. Email queries are typically answered within 24 hours. For urgent account issues such as suspected unauthorised access, use live chat for the fastest response.


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